Shipping Policy

Gusan Instruments

1. Shipping locations

All orders placed on gusaninstruments.com are shipped from our facilities in Armenia.

For customers located in Europe, some models may also be available through our partner boutique La Maison du Duduk, whose stock is based in France. Availability may vary depending on the instruments and collections.

2. Shipping destinations

We ship worldwide, subject to carrier availability and local regulations.

Customers are responsible for ensuring that the ordered products can be legally imported into their destination country.

3. Processing time

Orders are prepared after payment confirmation.

• Standard preparation time: 2 to 5 business days

• Preparation time may be longer for handcrafted instruments or during periods of high demand

Once the order is prepared, it is handed over to the carrier for shipment.

4. Delivery times

Estimated delivery times after shipment are:

• International shipping (from Armenia): 5 to 15 business days

• Delivery times may vary depending on destination, carrier, customs procedures and local conditions

Delivery times are estimates and cannot be guaranteed.

5. Shipping methods

Shipping methods and carriers are selected based on destination, package size and delivery option chosen at checkout.

Tracking information is provided whenever available.

6. Customs duties and taxes

International shipments may be subject to customs duties, VAT, import taxes or handling fees, depending on the destination country.

These charges are not included in the product price or shipping cost and remain the sole responsibility of the customer.

7. Partner stock in Europe

For European customers, certain instruments may be available via La Maison du Duduk, with stock located in France.

In such cases:

• Delivery times may be reduced (approximately 3 to 7 business days)

• Orders must be placed directly on maisonduduk.com

• Availability and pricing may differ from gusaninstruments.com

Customers are invited to consult maisonduduk.com to verify availability.

8. Shipping risks and responsibility

All instruments are carefully packed to ensure safe transport.

Once the order has been handed over to the carrier:

• Gusan Instruments cannot be held responsible for delivery delays caused by the carrier or customs authorities

• Any visible damage must be reported to the carrier and to our customer service as soon as possible upon delivery

9. Incorrect address or failed delivery

If a shipment is returned due to an incorrect address, refusal or failure to collect the package, additional shipping fees may apply for reshipment.

10. Customer support

If you have any questions regarding shipping, delivery times or logistics, our customer service team remains available to assist you before and after your purchase.